Return and Refund Policy

We have a 14-day return policy (may vary per product), which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as when you received it, meaning no signs of use and in its original packaging with all accessories included. You will also need the purchase confirmation that was sent to you via email immediately after your order.

  • To start a return, you must first contact us at info@dentalabco.com to request a return.

  • If your return request is accepted (provided it falls within the 14-day return period), we will send you instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

Once the return is inspected and approved, we will refund the purchase amount of the product. Return shipping costs are the responsibility of the customer. For further return inquiries, please contact us at info@dentalabco.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and find a solution.

Exchanges

The fastest way to ensure you get what you want is to return the item you received. Once your return is approved, you can place a new order for the correct item separately.

14-Day Cooling-Off Period for EU Customers

If you are a resident of the European Union, you have the right to return your order within 14 days for any reason and without justification. As mentioned above, your item must be in the same condition as received, with no signs of use, and in its original packaging with all accessories.

Refunds

We will notify you once we have received and inspected your return. You will be informed whether the refund is approved or denied.

  • Returns without a return form and/or purchase confirmation cannot be accepted.

  • If approved, you will be automatically refunded within 10 business days.

  • Please note that it may take some time for your bank or credit card company to process and post the refund.

  • If more than 15 business days have passed since your return was approved, please contact us at info@dentalabco.com.

For any further inquiries, feel free to contact us at info@dentalabco.com.